FAQ

You can reach us via email at polarisbelle@gmail.com or through our social media on Facebook and Instagram. There is also a contact form on our Home page.

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While we strive for perfection, slight variances may occur between different tumblers. These are typically very minimal and do not affect quality or function.

Branded tumblers include Stanley, Yeti, HydroJug, and HydroFlask, while non-branded tumblers offer a more budget-friendly option with similar quality.

Yes, each tumbler comes complete with a lid and straw.

We offer the following shipping options: Flat Rate Shipping (US Only): $9 for standard mail delivery. Expedited Shipping: Available at varying rates based on the carrier's provided costs. International Shipping: Rates will vary depending on the selected postal carrier. Local Delivery: Available for $6 if you are within Denver or Aurora city limits. We strive to provide flexible options to meet your delivery needs. Shipping Note: We are not responsible for packages marked as "Delivered" by the carrier. Please ensure your delivery address is secure.

Turnaround time is typically 7-10 business days. Shipping times vary depending on the selected shipping option, with standard shipping taking 4-5 business days. For custom orders, please allow up to 12 business days for processing. For bulk orders (4 or more cups), processing time will be quoted based on the specific order details.

Yes, expedited shipping is available. Costs will vary based on the carrier's rates. Please select this option at checkout if needed.

Flat rate shipping in the U.S. is $9. International shipping will vary based on the selected carrier. Local delivery is available for $6 within Denver and Aurora city limits.

Yes, we offer custom designs. Please contact us with your ideas, and we’ll work with you to bring them to life.

Please message us if you're looking for a color not listed, as our branded tumbler availability (Stanley, Yeti, HydroJug, HydroFlask) changes daily.

Absolutely! You can add a name, date, or short message to personalize your tumbler further.

Yes, we offer the ability for you to send us your own cup for engraving. Please send pictures of the cup prior to shipping it so we can determine if it can be engraved and inspect for any damages, as this may alter the final design.

We recommend hand-washing your tumbler to ensure its longevity. The laser engraving is permanent, but proper care will keep your tumbler looking great for years to come.

While the tumblers themselves may be dishwasher safe, hand-washing is best to maintain the engraving quality.

Returns are generally not accepted due to the custom nature of our products. However, if there is an issue with your order, please reach out, and we will do our best to help resolve it.

Please double-check your selection before purchasing. Refunds will not be given for selecting the wrong brand once the order is processed.

We are not responsible for packages marked as "Delivered" by the carrier. Please ensure your package is delivered to a secure location, and contact your local postal service for assistance.

If your item arrives damaged, please contact us within 24 hours of carrier confirmed delivery with photos, and we'll work with you to resolve the issue.

Yes, all cups are inspected upon receipt from the manufacturer and again before packaging to maintain and ensure product quality.